Return & Refund Policy

Last updated: May 2026

At Venloq, we want you to love your purchase. If you are not completely satisfied, we’re here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused and in good condition
• The item must be returned in its original packaging
• Proof of purchase or order number is required

To start a return, contact us at:
support@venloq.com

Non-Returnable Items

We cannot accept returns for:

• Used products showing excessive wear or damage
• Items returned more than 30 days after delivery
• Products damaged due to misuse or improper handling

Refunds

Once we receive and inspect your return, we will notify you about the status of your refund.

If approved:

• Refunds will be issued to your original payment method
• Processing times may vary depending on your bank or payment provider
• Shipping fees are non-refundable unless the item arrived damaged or defective

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue. We will replace the item or issue a refund where appropriate.

Return Shipping

Customers are responsible for return shipping costs unless:

• The wrong item was sent
• The product arrived damaged or defective

Exchanges

We currently do not offer direct exchanges. If you would like a different item, please return your original order and place a new order.

Contact

Questions about returns or refunds?
Email us at: support@venloq.com